How can we help you? (FAQs)

Registration with Fashiondealer is totally free.

New account applications are usually reviewed within 24 hours. If you have not received a confirmation, your application may still be under review or we may need additional company information.

Please contact us at sales@fashiondealer.it and our team will assist you.

To edit your account information, simply log into, select “My account” and navigate to the account settings section.

From there, you can update your personal details, such as your name, address and contact details, company information, and password.

We process personal data in accordance with applicable data protection laws, including GDPR.

Your information is used only for account management, order processing, customer support, and legal or tax requirements.

Fashiondealer is a B2B fashion platform that helps professional sellers source premium and luxury products more easily.

We provide access to selected supplier stock, product data, and fulfillment support, helping retailers, e-commerce businesses, marketplaces, and resellers manage sourcing and delivery in a simpler way.

Fashiondealer is operated by Next Trade S.r.l. based in Rimini, Italy with registration number RN-330811 from 24/01/2017 and with VAT number IT10862790010

Yes, you can buy on Fashiondealer even if you do not have a VAT number, but VAT treatment depends on your country and registration status.

Italian customers
Italian VAT applies according to standard rules, unless a valid VAT exemption applies.

EU customers outside Italy
If you have a valid VAT number registered in the VIES system, VAT will not be charged at checkout.
If you do not have a valid VAT number, Italian VAT (22%) may be applied to your order.

Non-EU customers
VAT does not apply. However, local taxes, import duties, and customs charges may be requested upon delivery, depending on your destination country.

Italian exporters
For Italian exporters with a valid declaration of intent, VAT exemption may apply under the applicable rules.

You can check VAT number validity here: VIES VAT Number Validation

By using our website or placing an order, you agree to the General Terms and Conditions, which are updated from time to time. Customers must also review the Privacy Policy and Cookies Policy. Any additional information here: https://www.fashiondealer.com/en/general-terms-and-conditions

All products sold through Fashiondealer are genuine. We work with official brands, distributors, and trusted partners who source products through legitimate distribution channels.

We do not sell counterfeit goods, replicas, or unauthorized copies. In case of claims, we can support customers with available paperwork or proof of the supply chain, where required.

Most products are stored and shipped from our warehouse in Rimini, Italy. In some cases, we also work with trusted partner stock, while still managing the order and delivery process. Shipments are arranged via FedEx or DHL.

For more information, please visit:
https://www.fashiondealer.com/en/general-terms-and-conditions

RRP means Recommended Retail Price.

It is the retail price recommended by the brand for the final customer. On Fashiondealer, RRP usually refers to the official Italian retail price, including VAT.

You can use it as a reference when setting your resale price, discounts, or margin.

We regularly add new stock to the Fashiondealer catalog, depending on supplier availability and incoming offers.

To stay updated on new arrivals and product selections, you can subscribe to our newsletter.

The minimum order amount is 1000 EUR, excluding VAT.

No, the prices on the website exclude VAT and delivery costs, which will be added during checkout.

For customers outside the European Union, VAT is not applied to the order.

However, local taxes, customs duties, and import charges may be requested upon delivery, depending on the destination country. These costs are the customer’s responsibility.

After your account is approved, you can browse available products, add them to your cart, and complete the checkout process.

Once the order is placed, you will receive an order confirmation email with a unique order number. Our team will then process your order and keep you updated on the shipment.

"Confirmed" after successful payment.
"Booked" for bank transfers until payment is received.
"Working on" when the warehouse starts preparing the order.
"Ready" when the order is ready for dispatch.
"Dispatched" when the goods are shipped or picked up by your carrier.

If you paid by credit card, please contact us immediately by email. Cancellation is possible only if the order has not yet been processed or shipped.

For bank transfer orders, the order will be automatically cancelled if payment is not received within 5 days from confirmation.

We accept credit or debit cards (via Stripe), bank transfers, and PayPal. Availability of payment methods may depend on your location.

Discounts are not applied automatically. For larger orders, our sales team can review discount requests on a case-by-case basis. Please contact our sales team to discuss the available options for your order.

We offer shipping through FedEx, and local shippers depending on the destination. Customers may also arrange their own pick-up.

Orders are usually dispatched within 3-5 business days after payment is received.

In some cases, dispatch may take longer depending on product availability, order volume, or partner stock processing. If there are unexpected delays, our team will inform you.

Estimated delivery times after dispatch are:

Italy: 1-3 working days
EU countries: 3-5 working days
Non-EU countries: 5-7 working days

Delivery times may vary depending on the destination, courier service, customs clearance, or local delivery conditions.

Yes. For shipments outside the European Union, customs duties, import taxes, or local fees may apply depending on the destination country.

These charges are the customer’s responsibility.

We aim to dispatch all orders within the standard lead time shown on our website.

Delays may sometimes occur due to courier issues, remote delivery areas, customs checks, partner stock processing, or incorrect shipping information.

If there is a problem with your delivery, our team will contact you and help resolve it. Please make sure your shipping details are complete and correct when placing your order.

Returns are accepted only for defective or non-compliant items, such as wrong style, color, size, or damaged products.

Please notify us within 10 business days from delivery. If the return is approved, we will provide the return instructions.

Returned products must be sent back in their original condition, with original packaging, tags, labels, and any accessories or attachments included.

Please make sure the items are packed safely to avoid damage during transport.

If the product or packaging is damaged, incomplete, or not returned in proper condition, the refund may be reduced according to our return policy.

For more details, please see our General Terms and Conditions:
https://www.fashiondealer.com/en/general-terms-and-conditions

Once a refund is approved, it will be issued using the same payment method used for the original purchase.

For security and accounting reasons, we cannot process refunds to a different payment method.

Shipping costs are refundable only if the return is due to an error from our side, for example if you received the wrong product.

If the return is requested for another reason, the original shipping cost will not be refunded.

Return shipping costs are usually the customer’s responsibility. You can either arrange the return shipment yourself or ask our team to arrange it for you. If we arrange the return shipment, the return shipping cost may be deducted from your refund.

Please contact us before sending any return so we can confirm the correct return process.

Contact us at sales@fashiondealer.it within 10 business days with your order number and photo evidence of defects. We will review your claim and offer a solution.